diff --git a/src/api/hard/hard-order.ts b/src/api/hard/hard-order.ts
index 2f627a8..b133ffb 100644
--- a/src/api/hard/hard-order.ts
+++ b/src/api/hard/hard-order.ts
@@ -117,6 +117,34 @@ export function offlinePay(data: any) {
 	})
 }
 
+/** 智能柜手动结算提交的商品项；productId 为 hard_spu 主键。 */
+export interface HardDoorManualSettleItem {
+	productId: string | number
+	productCount: number
+}
+
+/**
+ * 智能柜订单手动结算(第三方识别不可用时,人工核对视频后结算)
+ */
+export function manualSettle(data: { orderId: string | number; items: HardDoorManualSettleItem[] }) {
+	return request({
+		url: "/hard/hard-order/manual-settle",
+		method: "post",
+		data,
+	})
+}
+
+/**
+ * 智能柜订单手动取消(用户未拿商品)
+ */
+export function manualCancel(data: { orderId: string | number }) {
+	return request({
+		url: "/hard/hard-order/manual-cancel",
+		method: "post",
+		data,
+	})
+}
+
 export function pageJoin(query: any) {
 	return request({
 		url: "/hard/hard-order/page-join",
diff --git a/src/views/hard/components/manual-settlement.vue b/src/views/hard/components/manual-settlement.vue
new file mode 100644
index 0000000..1a7cab4
--- /dev/null
+++ b/src/views/hard/components/manual-settlement.vue
@@ -0,0 +1,434 @@
+<template>
+	<div v-loading="loading" class="manual-settlement">
+		<el-alert
+			type="warning"
+			:closable="false"
+			show-icon
+			title="第三方商品识别服务不可用，请核对开门视频，人工选择用户拿走的商品后手动结算；若用户未拿商品请取消订单。"
+		/>
+
+		<div class="settle-layout">
+			<!-- 左侧：按柜层选择商品 -->
+			<div class="settle-goods">
+				<div class="settle-block__title">柜内商品（{{ cabinetNoLabel }}）</div>
+				<template v-if="floors.length">
+					<div v-for="floor in floors" :key="floor.floorNo" class="settle-floor">
+						<div class="settle-floor__title">第 {{ floor.floorNo }} 层</div>
+						<div class="settle-floor__list">
+							<div v-for="product in floor.products" :key="product.productId" class="settle-product">
+								<preview-image width="64px" height="56px" :src="product.pic" />
+								<div class="settle-product__info">
+									<el-tooltip effect="dark" :content="product.name">
+										<div class="settle-product__name">{{ product.name }}</div>
+									</el-tooltip>
+									<div class="settle-product__meta">
+										<span class="color-primary">{{ displayPrice(product.price) }}</span>
+										<span class="settle-product__stock">库存 {{ product.stock }}</span>
+									</div>
+								</div>
+								<el-input-number
+									v-model="cartCount[product.productId]"
+									:min="0"
+									:max="Math.max(product.stock, 1)"
+									size="small"
+									controls-position="right"
+								/>
+							</div>
+						</div>
+					</div>
+				</template>
+				<el-empty v-else-if="!loading" description="未找到该柜的商品配置" :image-size="60" />
+			</div>
+
+			<!-- 右侧：已选购物车 + 视频 + 操作 -->
+			<div class="settle-panel">
+				<div class="settle-cart">
+					<div class="settle-block__title">已选商品</div>
+					<template v-if="cartItems.length">
+						<div class="settle-cart__list">
+							<div v-for="item in cartItems" :key="item.productId" class="settle-cart__item">
+								<span class="settle-cart__name">{{ item.name }}</span>
+								<span class="settle-cart__count">× {{ item.count }}</span>
+								<span class="color-primary">{{ displayPrice(item.price * item.count) }}</span>
+							</div>
+						</div>
+						<div class="settle-cart__total">
+							合计：<span class="color-primary">{{ displayPrice(cartTotalPrice) }}</span>
+							<span class="settle-cart__tip">（金额仅供参考，以实际结算结果为准）</span>
+						</div>
+					</template>
+					<el-empty v-else description="请从左侧选择用户拿走的商品" :image-size="60" />
+				</div>
+
+				<div class="settle-video">
+					<div class="settle-video__head">
+						<div class="settle-block__title">开门视频</div>
+						<el-radio-group v-if="videos.length > 1" v-model="currentVideoIndex" size="small">
+							<el-radio-button v-for="(video, index) in videos" :key="index" :label="index">
+								{{ video.label }}
+							</el-radio-button>
+						</el-radio-group>
+					</div>
+					<video-player v-if="currentVideoUrl" :src="currentVideoUrl" width="100%" height="240px" />
+					<el-empty v-else description="无开门视频（视频未回调或回调失败）" :image-size="60" />
+				</div>
+
+				<div class="settle-actions">
+					<el-button
+						v-auth="'hard_hardwareOrder_manualSettle'"
+						type="primary"
+						:disabled="!cartItems.length"
+						:loading="submitting"
+						@click="onSettle"
+					>
+						手动结算
+					</el-button>
+					<el-button
+						v-auth="'hard_hardwareOrder_manualSettle'"
+						type="danger"
+						plain
+						:loading="cancelling"
+						@click="onCancel"
+					>
+						用户未拿商品，取消订单
+					</el-button>
+				</div>
+			</div>
+		</div>
+	</div>
+</template>
+
+<script setup lang="ts" name="manual-settlement">
+import { h } from "vue"
+import { ElMessageBox } from "element-plus"
+import * as hardFlowManager from "/@/api/hard/hard-door-flow"
+import { getByCabinetNo } from "/@/api/hard/hard-spu"
+import { manualCancel, manualSettle } from "/@/api/hard/hard-order"
+import { useMessage } from "/@/hooks/message"
+import { displayPrice } from "/@/utils/formatMoney"
+
+const VideoPlayer = defineAsyncComponent(() => import("/@/components/VideoPlayer/index.vue"))
+
+type Props = {
+	orderId?: string
+	hardId?: string
+}
+const props = withDefaults(defineProps<Props>(), { orderId: "", hardId: "" })
+const emit = defineEmits<{ (e: "refresh"): void }>()
+
+/** 柜内单层中一个可选商品（同层多槽位同商品已合并）。 */
+interface FloorProduct {
+	productId: string
+	name: string
+	pic?: string
+	price: number
+	stock: number
+}
+
+/** 一层商品。 */
+interface Floor {
+	floorNo: number
+	products: FloorProduct[]
+}
+
+const loading = ref(false)
+const submitting = ref(false)
+const cancelling = ref(false)
+const floors = ref<Floor[]>([])
+const cabinetNoLabel = ref("")
+/** 商品 id -> 手动选择的数量。 */
+const cartCount = reactive<Record<string, number>>({})
+const videos = ref<{ label: string; url: string }[]>([])
+const currentVideoIndex = ref(0)
+
+const currentVideoUrl = computed(() => videos.value[currentVideoIndex.value]?.url || "")
+
+const cartItems = computed(() => {
+	const items: { productId: string; name: string; price: number; count: number }[] = []
+	for (const floor of floors.value) {
+		for (const product of floor.products) {
+			const count = Number(cartCount[product.productId] || 0)
+			if (count > 0) items.push({ productId: product.productId, name: product.name, price: product.price, count })
+		}
+	}
+	return items
+})
+
+const cartTotalPrice = computed(() => cartItems.value.reduce((sum, item) => sum + item.price * item.count, 0))
+
+watch(
+	() => [props.orderId, props.hardId],
+	() => load(),
+	{ immediate: true },
+)
+
+const load = async () => {
+	if (!props.orderId || !props.hardId) return
+	loading.value = true
+	floors.value = []
+	videos.value = []
+	currentVideoIndex.value = 0
+	cabinetNoLabel.value = ""
+	Object.keys(cartCount).forEach((key) => delete cartCount[key])
+	try {
+		const { data: flow } = await hardFlowManager.getByOrderId({ orderId: props.orderId })
+		if (flow?.cabinetNo != null) {
+			cabinetNoLabel.value = `${flow.cabinetNo} 号柜`
+			const res = await getByCabinetNo({ hardId: props.hardId, cabinetNo: flow.cabinetNo })
+			floors.value = parseFloors(res.data)
+		}
+		videos.value = parseVideos(flow?.videoCallbackVo)
+	} catch (e) {
+		console.error(e)
+	} finally {
+		loading.value = false
+	}
+}
+
+/** 把 /hard-spu/get-by-cabinet-no 的层结构转成层数组，同层同商品多槽位合并、库存求和。 */
+const parseFloors = (cabinetData: any): Floor[] => {
+	if (!Array.isArray(cabinetData)) return []
+	const result: Floor[] = []
+	cabinetData.forEach((floorItem: any, floorIndex: number) => {
+		const floorNo = floorIndex + 1
+		const slots: any[] = floorItem?.[floorNo] || floorItem?.[String(floorNo)] || []
+		const productMap = new Map<string, FloorProduct>()
+		for (const slot of slots) {
+			if (!slot?.spuId || !slot?.spuDetail) continue
+			const spu = slot.spuDetail
+			const productId = String(spu.id ?? slot.spuId)
+			const joinStock = Number(slot.repertoryCount ?? 0)
+			const spuStock = Number(spu.repertoryCount ?? 0)
+			const exist = productMap.get(productId)
+			if (exist) {
+				exist.stock += joinStock
+			} else {
+				productMap.set(productId, {
+					productId,
+					name: spu.name || "未知商品",
+					pic: spu.pic,
+					price: Number(spu.price ?? 0),
+					// 槽位库存是本柜的可拿数量；未初始化时回落到商品总库存
+					stock: joinStock > 0 ? joinStock : spuStock,
+				})
+			}
+		}
+		if (productMap.size) result.push({ floorNo, products: [...productMap.values()] })
+	})
+	return result
+}
+
+/** 从视频回调报文 videoCallbackVo 中解析 videoList 的视频地址。 */
+const parseVideos = (raw: unknown): { label: string; url: string }[] => {
+	if (!raw) return []
+	try {
+		const vo = typeof raw === "string" ? JSON.parse(raw) : raw
+		const list = Array.isArray(vo?.videoList) ? vo.videoList : []
+		return list
+			.filter((video: any) => video?.videoUrl)
+			.map((video: any, index: number) => ({
+				label: Number(video.cameraNo) === 1 ? "主摄" : Number(video.cameraNo) === 2 ? "辅摄" : `视频${index + 1}`,
+				url: String(video.videoUrl),
+			}))
+	} catch (e) {
+		console.error("解析视频回调报文失败", e)
+		return []
+	}
+}
+
+const onSettle = async () => {
+	const items = cartItems.value
+	if (!items.length || submitting.value) return
+	const summary = h("div", { style: "margin:8px 0;line-height:22px" }, [
+		h("div", null, `已选商品：${items.map((item) => `${item.name}×${item.count}`).join("；")}`),
+		h("div", null, `合计金额：${displayPrice(cartTotalPrice.value)}（实际金额以结算结果为准）`),
+		h("div", { style: "color:var(--el-color-danger)" }, "确认后将从用户钱包强制扣款或通过支付宝免密扣款，请谨慎操作。"),
+	])
+	try {
+		await ElMessageBox.confirm(summary, "手动结算确认", {
+			confirmButtonText: "确认结算",
+			cancelButtonText: "取消",
+			type: "warning",
+		})
+	} catch {
+		return
+	}
+	submitting.value = true
+	try {
+		await manualSettle({
+			orderId: props.orderId,
+			items: items.map((item) => ({ productId: item.productId, productCount: item.count })),
+		})
+		useMessage().success("手动结算成功")
+		emit("refresh")
+	} catch (e: any) {
+		useMessage().error(e?.msg || "手动结算失败")
+	} finally {
+		submitting.value = false
+	}
+}
+
+const onCancel = async () => {
+	if (cancelling.value) return
+	try {
+		await ElMessageBox.confirm("确认该订单用户未拿任何商品？取消后订单状态置为已取消，不可恢复。", "取消订单确认", {
+			confirmButtonText: "确认取消订单",
+			cancelButtonText: "再想想",
+			type: "warning",
+		})
+	} catch {
+		return
+	}
+	cancelling.value = true
+	try {
+		await manualCancel({ orderId: props.orderId })
+		useMessage().success("订单已取消")
+		emit("refresh")
+	} catch (e: any) {
+		useMessage().error(e?.msg || "取消订单失败")
+	} finally {
+		cancelling.value = false
+	}
+}
+</script>
+
+<style lang="scss" scoped>
+.manual-settlement {
+	.settle-layout {
+		display: flex;
+		gap: 16px;
+		margin-top: 12px;
+		align-items: stretch;
+	}
+
+	.settle-block__title {
+		font-weight: 600;
+		line-height: 24px;
+	}
+
+	.settle-goods {
+		flex: 1;
+		min-width: 0;
+		padding: 12px;
+		border: 1px solid var(--el-border-color-lighter);
+		border-radius: 6px;
+	}
+
+	.settle-floor {
+		&:not(:first-child) {
+			margin-top: 10px;
+			padding-top: 10px;
+			border-top: 1px dashed var(--el-border-color-lighter);
+		}
+
+		&__title {
+			margin-bottom: 8px;
+			font-weight: 600;
+			color: var(--el-text-color-secondary);
+		}
+
+		&__list {
+			display: flex;
+			flex-direction: column;
+			gap: 8px;
+		}
+	}
+
+	.settle-product {
+		display: flex;
+		gap: 10px;
+		align-items: center;
+		padding: 6px 8px;
+		border: 1px solid var(--el-border-color-lighter);
+		border-radius: 6px;
+
+		&__info {
+			flex: 1;
+			min-width: 0;
+		}
+
+		&__name {
+			max-width: 220px;
+			overflow: hidden;
+			text-overflow: ellipsis;
+			white-space: nowrap;
+		}
+
+		&__meta {
+			display: flex;
+			gap: 10px;
+			align-items: center;
+			margin-top: 2px;
+			font-size: 12px;
+		}
+
+		&__stock {
+			color: var(--el-text-color-secondary);
+		}
+	}
+
+	.settle-panel {
+		display: flex;
+		flex: 0 0 360px;
+		flex-direction: column;
+		gap: 12px;
+	}
+
+	.settle-cart {
+		padding: 12px;
+		border: 1px solid var(--el-border-color-lighter);
+		border-radius: 6px;
+
+		&__item {
+			display: flex;
+			gap: 8px;
+			align-items: center;
+			padding: 4px 0;
+			line-height: 20px;
+		}
+
+		&__name {
+			flex: 1;
+			min-width: 0;
+			overflow: hidden;
+			text-overflow: ellipsis;
+			white-space: nowrap;
+		}
+
+		&__count {
+			color: var(--el-text-color-secondary);
+		}
+
+		&__total {
+			padding-top: 8px;
+			margin-top: 4px;
+			border-top: 1px solid var(--el-border-color-lighter);
+		}
+
+		&__tip {
+			font-size: 12px;
+			color: var(--el-text-color-secondary);
+		}
+	}
+
+	.settle-video {
+		padding: 12px;
+		border: 1px solid var(--el-border-color-lighter);
+		border-radius: 6px;
+
+		&__head {
+			display: flex;
+			gap: 12px;
+			align-items: center;
+			justify-content: space-between;
+			margin-bottom: 8px;
+		}
+	}
+
+	.settle-actions {
+		display: flex;
+		gap: 12px;
+		justify-content: flex-end;
+	}
+}
+</style>
diff --git a/src/views/hard/hard-after-sale/order-refund.vue b/src/views/hard/hard-after-sale/order-refund.vue
index 0e1cc63..e24a5ea 100644
--- a/src/views/hard/hard-after-sale/order-refund.vue
+++ b/src/views/hard/hard-after-sale/order-refund.vue
@@ -781,6 +781,20 @@
 						<section v-if="isSmartCabinetOrder" id="section-cabinet" class="detail-section detail-anchor">
 							<hard-door-log v-auth="'dzc_hardDoorFlow_view'" :order-id="String(globalData.detail.id)" />
 						</section>
+
+						<section v-if="showManualSettlementSection" id="section-manual-settlement" class="detail-section detail-anchor">
+							<div class="section-heading">
+								<div>
+									<h2>手动结算</h2>
+									<p>人工核对开门视频，选择用户拿走的商品后手动完成订单</p>
+								</div>
+							</div>
+							<manual-settlement
+								:order-id="String(globalData.detail.id)"
+								:hard-id="String(globalData.detail.hardId || '')"
+								@refresh="getDetail"
+							/>
+						</section>
 					</main>
 				</div>
 			</template>
@@ -802,7 +816,7 @@ import * as hardAfterSaleApi from "/@/api/hard/hard-after-sale"
 import * as hardInvoiceApi from "/@/api/hard/hard-invoice"
 import { displayPrice } from "/@/utils/formatMoney"
 import { getAutoRefundTaskStatus } from "/@/constants/autoRefund"
-import { Box, Calendar, Check, CreditCard, Document, List, Location, Money, Picture, Printer, ShoppingCart, Timer } from "@element-plus/icons-vue"
+import { Box, Calendar, Check, Coin, CreditCard, Document, List, Location, Money, Picture, Printer, ShoppingCart, Timer } from "@element-plus/icons-vue"
 import type { Component } from "vue"
 import dayjs from "dayjs"
 
@@ -810,6 +824,8 @@ import dayjs from "dayjs"
 const RefundRejectForm = defineAsyncComponent(() => import("./refund-reject.vue"))
 /** 智能柜订单流程日志，仅设备类型为生鲜柜时加载。 */
 const HardDoorLog = defineAsyncComponent(() => import("../components/hard-door-log.vue"))
+/** 智能柜免密订单手动结算，第三方识别不可用时人工核对视频结算。 */
+const ManualSettlement = defineAsyncComponent(() => import("../components/manual-settlement.vue"))
 /** 当前订单的全部售后记录与日志入口。 */
 const SaleTable = defineAsyncComponent(() => import("../components/sale-table.vue"))
 
@@ -817,6 +833,10 @@ const SaleTable = defineAsyncComponent(() => import("../components/sale-table.vu
 const AFTER_SALE_APPLY_STATUS = "10"
 /** 设备类型 4 表示生鲜智能柜，只有该类型存在开门与识别流程日志。 */
 const SMART_CABINET_HARD_TYPE = "4"
+/** 支付方式 9 表示智能柜免密支付，订单依赖第三方识别后自动结算。 */
+const HARD_DOOR_FREE_PAY_TYPE = "9"
+/** 智能柜免密订单待结算（未支付）状态编码，仅该状态允许手动结算/取消。 */
+const DOOR_ORDER_PENDING_SETTLE_STATUS = "1"
 /** 消费机支付订单类型编码，后端允许该类型没有购物车明细。 */
 const SIMPLE_PAYMENT_ORDER_TYPE = "9"
 /** 商城订单类型编码，使用发货、收货履约状态。 */
@@ -1224,6 +1244,13 @@ const isSimplePaymentOrder = computed(() => orderTypeCode.value === SIMPLE_PAYME
 const isSmartCabinetOrder = computed(
 	() => String(globalData.detail.hardType || globalData.detail.sysType || "") === SMART_CABINET_HARD_TYPE,
 )
+/** 是否为待结算的智能柜免密订单；第三方识别不可用时提供人工核对视频后的手动结算入口。 */
+const showManualSettlementSection = computed(
+	() =>
+		String(globalData.detail.payType || "") === HARD_DOOR_FREE_PAY_TYPE &&
+		isSmartCabinetOrder.value &&
+		orderStatusCode.value === DOOR_ORDER_PENDING_SETTLE_STATUS,
+)
 
 /** 当前订单在管理端的业务流程摘要。 */
 const orderScenarioLabel = computed(() => getOrderScenarioLabel(orderTypeCode.value))
@@ -1451,6 +1478,9 @@ const sectionNavItems = computed<SectionNavItem[]>(() => {
 	if (isSmartCabinetOrder.value) {
 		items.push({ key: "cabinet", label: "智能柜日志", targetId: "section-cabinet", icon: Box })
 	}
+	if (showManualSettlementSection.value) {
+		items.push({ key: "manual-settlement", label: "手动结算", targetId: "section-manual-settlement", icon: Coin })
+	}
 	return items
 })